Updated April 28, 2020
Cherokee Nation Entertainment's focus these past few weeks has been centered around COVID-19 and the impact not only on our guests but our employees. We continue to keep a positive outlook as we move through the next few weeks knowing that each of us will emerge stronger. When it is determined that it is safe to reopen our doors, we will be ready to provide the best in entertainment to our surrounding communities, and a fun and safe place for our employees to return to work.
We are committed to ensuring your loyalty and patronage is rewarded once we are able to welcome One Star Rewards members back to our facilities. With that in mind we have some important updates to share with you regarding One Star Rewards.
One Star Rewards Update
Promotions & Events: Our Promotions and Events that were suspended in light of the crisis have been canceled. We are watching the guidance provided by the CDC and local agencies to understand when these types of programs can resume.
Tier Status: Due to suspended operations, the tier earning window will not end on June 30, 2020. We will extend the earning window through December 31, 2020 and you will retain your current tier status.
One Star Rewards Tier Benefits: One Star Rewards benefits that include travel outside the state of Oklahoma have been temporarily suspended at this time.
Win/Loss Statement: If you are still needing to obtain your Win/Loss Statements for tax purposes, please email us at Corp.TaxAdmin@cn-bus.com
E-Game Vouchers: If you still need to redeem an e-games voucher from a previous trip, the validity date has been extended to 30 days from the reopening date. The ticket may only be cashed at the casino cage once our facilities reopen to the public.
Updates: Please be sure to download the One Star Rewards App or follow us on social media for updates. If you still have additional questions, please send us an email at email@example.com for Cherokee Casinos & firstname.lastname@example.org for Hard Rock Casino Tulsa.
From all of us at Hard Rock Hotel & Casino, Cherokee Casinos and One Star Rewards, please stay safe. We miss you and look forward to welcoming you back to your favorite casino!
Updated March 16, 2020
Cherokee Nation Entertainment has been closely monitoring the news of Coronavirus (COVID-19) as reported by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and our local public health agencies. The health and safety of our guests and our employees is our highest priority. We have decided to temporarily suspend casino operations effective at 11:59 pm on March 16.
The company has committed to pay our employees during this suspension of operations. During this time, we will be monitoring the situation and will assess the situation as we get closer to reopening our facilities.
Updated March 13, 2020
In regard to the Coronavirus (COVID-19), we are closely monitoring the situation and following guidance issued by the World Health Organization and Centers for Disease Control and Prevention. We remain focused on the well-being of our guests and employees.
We have decided to raise our industry best standards of cleanliness even higher. Listed below are some steps we have implemented as an assurance to our guests.
• We are posting hand-washing signage in public areas and increasing the amount of sanitizer dispensers across our properties in high visibility and high traffic areas.
• We have increased the frequency of cleaning public touch points including but not limited to: door handles and knobs, tables, E-Games, elevator buttons, and other surface areas.
• We utilize commercial grade cleaning supplies and a level 6 disinfectant that kills 99.9999% of all viruses/bacteria/spores/fungi/etc., including the Coronavirus (COVID-19).
• We are in constant communication with our employees to reinforce our safety and cleanliness standards.
If your travel plans are impacted by the virus, please contact us so we can assist you in adjusting your reservation. We want all our guests to feel comfortable and confident while visiting our premier casinos and entertainment venues. We look forward to seeing you on your next trip.